Support plans
Support, built in
Automation only works when support is easy to reach—and fast. 24/7 support is built directly into the Beacon software platform, giving fabrication teams the highest level of assurance, with always-on safeguards and proactive investment in your business.
Beacon
Operate with confidence
Beacon includes free 24/7 support for every customer.
- 24/7 in-app chat, tutorials, videos, documentation, and more
- Help with setup and daily use
- Includes for welding, cutting, and painting applications
This is the support most teams need.
advanced support
Support that goes deeper
Beacon Pro Support is for teams using advanced software features.
- Direct access to Beacon Pro specialists
- Help with advanced process control
- Support for AI-assisted tuning
- Guidance on data, charts, and integrations
Beacon Pro helps teams get more from automation over time.
Proactive protection
Hands-on help
Keep production moving with BeaconCare. Perfect for shops that want maximum reliability and long-term peace of mind.
- Hardware coverage
- Replacement components
- Optional on-site service
- Priority scheduling for support sessions
BeaconCare is built for production-critical work.
Compare support plans
Find the right plan to meet your needs
All Hirebotics customers receive 24/7 phone, email, and chat help, plus access to all of our support center resources.
| Beacon | Beacon Pro (Optional) | BeaconCare (Optional) | |
| 24/7 in-app support | ✅ | ✅ | ✅ |
| Built into the Beacon app | ✅ | ✅ | ✅ |
| Welding, cutting, & painting | ✅ | ✅ | ✅ |
| Access to knowledge base & tutorials | ✅ | ✅ | ✅ |
| Advanced software support | ✅ | ||
| AI-assisted process support | ✅ | ||
| Analytics, data visibility, & integrations support | ✅ | ||
| Dedicated onboarding assistance | ✅ | ||
| Loaner equipment available | ✅ | ||
| Priority scheduling for support sessions | ✅ | ||
| Out-of-warranty product discounts | ✅ | ||
| Ongoing system reviews | ✅ |
keep your shop running
In-app support, available 24/7
When an issue comes up, help is already where your team is working
24/7 support
in-app, for life
Talk to us
Direct help from automation specialists
Peace of mind
Most support tickets are answered in 2 minutes or less
Designed for you
Built for fabrication environments like yours
move faster, produce more
Real help in real time
Beacon support focuses on solving production problems—not closing tickets.
- Get help while production is running
- Reduce downtime without lengthy troubleshooting
- Improve results, not just recover from issues
