Support
Support, built in
Automation only works when help is easy to reach and fast. 24/7 support is built directly into the Beacon platform, free for every customer.
REAL PEOPLE, REAL HELPSupport plans
Find the right level for your shop
Every customer gets 24/7 in-app support free. Add depth when your operation calls for it.
Beacon
INCLUDED FREEFree 24/7 support for every customer. This is the support most teams need.
- 24/7 in-app chat, tutorials, videos, and documentation
- Help with setup and daily use
- Covers welding, cutting, and painting applications
Beacon Pro
ADVANCEDFor teams using advanced software features: deeper help from Pro specialists.
- Direct access to Beacon Pro specialists
- Advanced process control and AI-assisted tuning
- Guidance on data, charts, and integrations
Beacon Care
PROACTIVEMaximum reliability for production-critical work, with hands-on help and hardware coverage.
- Hardware coverage and replacement components
- Optional on-site service and loaner equipment
- Priority scheduling for support sessions
Compare plans
What each level includes
| Included | Beacon | Beacon Pro | Beacon Care |
|---|---|---|---|
| 24/7 in-app support | |||
| Built into the Beacon app | |||
| Welding, cutting & painting | |||
| Knowledge base & tutorials | |||
| Advanced software support | — | — | |
| AI-assisted process support | — | — | |
| Analytics, data & integrations support | — | — | |
| Dedicated onboarding assistance | — | — | |
| Loaner equipment available | — | — | |
| Priority scheduling | — | — | |
| Out-of-warranty product discounts | — | — | |
| Ongoing system reviews | — | — |
Beacon Pro and Beacon Care are optional. See pricing for current rates.
Keep your shop running
Real help, in real time
Built into Beacon
Help lives where your team already works. Swipe left in Beacon and you're talking to us. Free, 24/7, for every customer.
Answered in minutes
Most support tickets are answered in 2 minutes or less, while production is still running.
People who speak fabrication
You reach welding engineers and process experts, not a ticket queue. The goal is solving production problems, not closing tickets.
In the app
Chat with us 24/7
Fastest route, and it comes free with every system.
Start
Talk to the people behind the app
Questions about coverage, response times, or what support looks like day-to-day? Ask us directly.