HOW IT WORKS
BeaconCare
Protect your investment
Stay Up and Running with BeaconCare
Downtime is costly. BeaconCare gives you the confidence that help is always within reach—whether you need expert guidance in the middle of the night or fast onsite troubleshooting to keep production on schedule.
With 24/7 support, expedited service options, discounted repairs, and loaner equipment when needed, BeaconCare is the safety net that ensures your cobot investment continues to deliver.
24/7 Expert Support
Get priority access to online technical support anytime—day or night. BeaconCare ensures your team gets expert help whenever issues arise.
Fast Onsite Service
With BeaconCare, you receive expedited onsite support options for troubleshooting and diagnosis—minimizing costly downtime.
50% Off Repairs
Enjoy half off all non-warranty repairs, regardless of warranty status—an exclusive BeaconCare benefit that keeps your costs down.
What’s Included?
Total System Support for Every Cobot
Priority Support & Troubleshooting
Get unlimited access to Hirebotics’ Help Desk for hardware and software support. Our team helps diagnose, isolate, and resolve issues fast—so you can get back to welding, cutting, or producing with minimal disruption.
24/7 Technical Support for End Users
BeaconCare supports your end users directly via live chat (24/7) and phone/email during business hours—reducing the burden on your internal team and improving responsiveness across shifts.
Flexible Onsite Service & Training
Receive priority onsite service for troubleshooting, diagnosis, and repairs, plus access to discounted onsite training for your Cobot Welder and Cobot Cutter systems. We’ll help your team stay confident and productive.
System-Wide Loaner Equipment
When repairs are needed, BeaconCare includes advanced shipment of loaner hardware to keep your shop running while your system is serviced.
Discounted Non-Warranty Repairs
Regardless of warranty status, BeaconCare members receive 50% off all non-warranty repair services—saving you time and money when the unexpected happens.
Warranty & Care
Get BeaconCare for your business
BeaconCare is available for any Hirebotics cobot product, with coverage options to cover one cobot or your entire fleet of cobots. Contact Hirebotics, your Hirebotics representative, or send a message to Support below to receive a quote for BeaconCare.
